FAQs
Can I customize my pet's accessories?
Yes, you can customize our waterproof collars and leashes with your pet's name and choose from a variety of colors. We offer different sizes for cats, as well as small, medium, and large dogs. You can find a detailed size guide on each product page.
Do you have accessories for cats as well?
Yes, we do! We offer accessories specifically designed for cats in addition to our dog accessories. Our small-sized accessories are crafted to be suitable not only for small dogs but also for very small-sized cats, ensuring a comfortable fit for your furry friends.
How do I care for accessories?
Biothane Products: Handwash only.
Cotton Products: Handwash is preferable. If machine washing, use lukewarm water and a laundry bag. Do not use a drying machine.
Do you offer international shipping?
Not at this moment. However, if you need an order shipped to a country we currently don't serve, please contact us at dutchiepaws.accessories@gmail.com, and we can explore possible solutions.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website.
What is your return/exchange policy?
We do not accept returns as our items are handmade to your specific print and sizing needs. We provide detailed sizing charts on each product page. If you have any questions or concerns about your order, please reach out to us via email at dutchiepaws.accessories@gmail.com. We are committed to excellent customer service and will do our best to assist you.
How long does it take to process and ship an order?
Our current processing time is 3-5 days from the date of order to the ship date. Since all our items are handmade and shipped by one person, we try to get orders out as quickly as possible. You will receive an email update once your shipping label is created and your order is ready to be mailed out.
Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible at dutchiepaws.accessories@gmail.com. We will do our best to accommodate your request, but please note that we may not be able to make changes once the order has started processing.
Are Dutchie Paws products sustainable?
Yes, our products are designed to be durable and long-lasting. We use materials that are not harmful to the environment. Additionally, we make every product to order, ensuring that we do not waste any materials or resources.